Restaurant marketing rules have changed. You cannot solely rely on marketing through word of mouth or pamphlets/fliers, anymore. Also, investing in marketing initiatives without arbitrating their effectiveness on your business can be a costly affair.
If you are struggling with a limited or negligible marketing budget, here are a few easy yet compelling zero budget (or low budget) marketing ideas to attract new customers and engage with the current ones.
1. Begin with Social Media Marketing
Social media marketing today is not an option, but a necessity. Though you must be aware of this marketing strategy, check if you have missed any of the below-mentioned components of a successful social media plan:
A conversational Facebook page: An interactive Facebook page is a must to engage with your clients. Post appealing pictures of the food served at your restaurant, recent events like Bollywood or DJ night, and chef’s specials. You can also share tips or stories of famous global chefs, inform about global culinary events or impressive food channels. It may sound unconventional, but liking or sharing a competitor’s post can establish your goodwill in the market and you might get your posts shared as a return to your favor.
Tap other social media channels too: Having a Facebook page doesn’t complete your digital media marketing plan. Involve other channels like Twitter, Pinterest, Instagram, Youtube, and Vine, if need be. Don’t just create these pages and expect a miracle. Engagement is the key, so keep posting, and keep updating!
Other useful social media marketing tips for your restaurant:
- Click lots of pictures of your food. One of the most shared posts on social media contains good quality images. Food is extremely visual and pictures are the best way to present it. Ensure that you include images of your food in most of your social media channels.
- Click pictures of your customers enjoying a delicious meal or the latest recipe of your chef and shout it out across various social media channels. If you have a known personality visiting your restaurant, be sure to cash in on them. Take a few pictures of them (with their permission, of course) relishing their food and promote it big time on your social media pages. Remember to tag them in the pictures whenever possible!
- Post exclusive offers for your social media followers and offer deals to patrons if they like your food.
- You can also come up with loyalty programs rewarding the best picture taken at your restaurant by your customers. For example, a loyalty program rewarding the most shared picture of your restaurant. These rewards can even be a free meal for two or 50% discount on the winner’s next meal. This way, you will not only interest your existing customers but will also encourage them to talk about you in their circles.
2. Have a User-Friendly Website
Your restaurant's website plays an important role in deciding the success of your restaurant. India has more than 220mn active unique smartphone users, and it is forecasted that almost a third of all Indian mobile users will own a smartphone by 2017. Looking at these formidable numbers, it makes more business sense to invest in a mobile-friendly website that features your menu, address, contact numbers, hours of operation and other information. Failing to provide this information to the customers at their fingertips will lead them to your competition. It is also a good idea to have the Order Online widget on your website that urges your customers to order food through your website right there.
3. Provide Exceptional Customer Service
All successful restaurant owners would agree that the best form of marketing is the ‘word-of-mouth’ marketing, and it doesn’t cost a penny! However, the word of mouth only catches on if you offer exceptional food and customer service to your guests. You need to offer a wholesome customer experience for your guests to return and recommend your restaurant to their friends and family. A friendly staff, hygienic environment, and prompt service are some of the things that don’t cost anything, yet would never fail to impress customers.
4. Tie up with Collaborators
Collaborating with the right partner can be a helpful move. You can tie up with corporates and event management companies that can host multiple events at your restaurant. And trust us, if their attendees are impressed with your services, you gain a few new customers who will not only visit again but will also promote your restaurant through word-of-mouth publicity.
5. Urge for Positive Reviews
Today, there is a plethora of websites such as Burrp, Zomato, GroupTable, etc., which rate and list restaurants as per the customer reviews. Good reviews on these sites work as free advertising. Request your happy customers to write a positive review on these websites. And, if you come across something negative, make sure that you don’t run away from such reviews. Answer them in the most humble way possible and request the reviewers for another chance to serve them better. You can also encourage them to do the same by offering a discount or free goodie on their next visit to your restaurant. Remember, modest words can resolve the greatest woes!
For example, Starbucks in India compensates dissatisfied customers with a Starbucks coupon entitling them to a free drink. It’s a good marketing tactic. Starbucks not only gains a loyal customer, but also a few others when that customer writes a glowing review of the service on the social media.
6. Seek Help from Email Marketing
Whether you realize it or not, emails still remain an effective, yet a low budget marketing idea. You just need to unleash its fullest potential by determining its real governing factors. Create a list of the email addresses of your customers. Send discounts, updates, promotions and other news, but make sure you don’t spam them! Also, gather information about special events like anniversaries and birthdays to send personalized promotions to encourage your customers to celebrate their special days with you. Learn how to do e-mail marketing for your restaurant here.
7. Map your Restaurant with Google
Sounds trivial, but this can prove to be beneficial for your restaurant business. While checking out a new restaurant, the first thing that people usually do is look it up on Google. With the help of this mapping service, Google users can easily find your business. Remember to include relevant details such as your correct address, phone number, ordering hours etc. It’s quick, easy to do, and requires no investment at all.
Apart from the above suggestions, you could also offer token gifts to kids to incentivize families to visit your restaurant or host ladies nights and startup meets, which often markets itself quite well and is a great crowd puller.
A lack of a big budget shouldn’t stop you from reaching out to your guests. With these simple and cost-effective marketing tactics, you will be surprised to know how much business you will be able to generate for your restaurant.