Point of Sale software is one of the most essential tools for restaurant management and operations, and when used smartly, can greatly reduce the burden of running a restaurant. The field of food-tech has seen some phenomenal development lately, and your restaurant management technology should keep up with it. As the tech-world progresses, so should your restaurant. Here are some warning signs that tell that your POS has turned obsolete and that you need to upgrade it.
1. Recurring Thefts
Many of our fellow restaurateurs out there would confess that they suspect that thefts are happening at their restaurants, but they can't figure out how. If you are not able to justify the low profits, then thefts and pilferage are happening at your restaurant. A theft free restaurant may seem like a distant dream for restaurateurs, but the right POS can actually check the thefts and pilferage. A tight control on the inventory, specific roles and permissions to perform tasks, and real-time reports, help to control thefts in restaurants.
2. Technologically Incompatible
You need to change your POS software is it technology challenged. Several new features have come up in the food-tech industry that are smoothening user experience like never before. Technology such as online ordering, online payment integration, tablet billing, table reservation, etc that have become imperative for restaurants. The modern day POS comes equipped with all these features and provides an integrated solution to all the restaurant tech needs. Even if your POS does not have all these features, it should at least be open to third-party integrations of the following-
- CRM & Loyalty Programs
- Online Ordering
- Payment Integration
- Cloud Telephony
- Feedback Management
- Table Reservation
- Cloud Telephony
3. Poor Customer Support
Technology, no matter how advanced or sophisticated, is not immune to glitches, and your POS software is no different. Also, there would also be times when the software would need to be updated. For all of this and more, you need to have a POS solution which has a strong Customer Support team. If you are not able to reach the Support when you need them, or your issues are not resolved satisfactorily, then it is time you should change your POS software.
4. Requires Extensive Training
The restaurant industry sees some of the highest attrition rate, especially at the junior level. Therefore, it is not feasible to have a complicated POS that requires extensive software training. Your staff who have to handle the POS may not be very skilled or good with technology, therefore, choose a POS with a clean and simple User Interface that is easy to operate.
5. Has Features You Don’t Need
Each type of restaurant is different and has different restaurant needs. A quick service restaurant (QSR) chain requires a robust central kitchen management feature while a casual dining restaurant may require features like Online Ordering and Table Reservation. If your POS is too cluttered, with features that are of no use to you, then it is time you change it.
6. No Online Data Integration
If you are still using a traditional/legacy POS with bulky hardware terminals, then you need to switch immediately! The world has moved on to the cloud, and so should your restaurant. The entire data is updated on the cloud, allowing you easy access to the reports from anywhere, anytime. Cloud technology is also extremely helpful in case of multiple restaurant outlets with advanced features like Central Kitchen Management and Menu Management.
Read a detailed article about all you need to know about cloud Point of Sale software here.
7. No Real-time Mobile Reporting
Real-time mobile reporting enables you to keep a track of all your sales data and transactions. This has become very popular among restaurateurs, as it allows you to stay updated about your restaurant business from anywhere, through any web-enabled device. Also Read: The need for mobile analytics in restaurants
There is no denying that an efficient POS software is a key factor in a restaurant's success. Therefore, it is only natural that you choose the best for your restaurant. If your POS is giving you troubles or has simply turned too obsolete to keep up with the growing trends of the times, you must switch to a new one. Find out how to choose the best POS for your restaurant here.