In its most basic form, Point of Sale software is your restaurant billing software that accepts orders and generates a receipt for them. However, Point of Sales software has advanced to provide several sophisticated features that speed up the humble billing process as well as improve customer experience. Customers can now order and pay at their table itself. The POS can generate Split Bills that eliminates the need to calculate the different bills manually or use a separate bill splitting app.
However, there are several other ways you can use your POS software to improve restaurant operations.
1. Accepting Online Orders
The Food Tech revolution brought about a number of innovations in the restaurant industry, the most prominent of it being online ordering and payments. Nowadays, most restaurants owe their profit to online ordering and food deliveries. Thus, it is essential that your restaurant POS has the Online Ordering and Payment feature. Most restaurants these days accept orders from various online food ordering services such as Swiggy, Zomato, Foodpanda. However, all these orders are received separately, and at the end of the day, you have to manually enter the orders received from these services.
Therefore, make it a point to choose a POS software that accepts orders from various online food ordering services automatically.
Your POS software can even help you in tracking your delivery staff which lets you keep a check on the delivery time, which is an essential factor in customer experience.
2. Managing Your Inventory
Inventory management is one of the major aspects of restaurant operations. Restaurant thefts, pilferage, and wastage can lead to huge restaurant losses. Keeping a track of your restaurant’s stock can be extremely difficult, and also lead to errors. Thus, make sure that your restaurant POS has a robust integrated inventory management solution. On the basis of a number of orders, the inventory management feature automatically calculates the amount of stock that has been consumed in a day.
The POS notifies you of the current stock, what is about to get over/expire and you can store the new stock that comes in. This not only lets you keep track of your stock, accurate documentation of each and everything can help curb inventory theft as well.
3. Using CRM and Marketing for Customer Engagement
Integrated CRM is a boon to restaurants seeking customer engagement and retention. Saving the complete data of your customer will let you know which customer is a returning one and which is a new customer. It also ensures that you know how many times a customer has returned to your restaurant, what is their average bill amount and what do they occasionally order. Using this data, you can send promotional SMS and emails to your customers. You can also create customized loyalty programs and discounts based on the spending habits of the customers.
4. Taking Customer Feedback
A lot of restaurants ask customers for their feedback on the food, service, and ambiance. Many restaurants have started asking feedback for each item the customer orders to get in-depth reviews. While asking the customer how their experience was being one form of feedback management, and another one is providing them with a handheld device to review their experience which is connected to your POS and helps you to get the feedback as soon as the customer submits it. Using this feature, you can react to negative reviews swiftly and interact with the customers about their experience.
5. Keeping a Track of Your Restaurant Business
Your restaurant's reports and analytics help you to understand how your restaurant is doing and what areas bring you most profit while which ones are letting you down. Examining sales reports is a good way to thoroughly know your restaurant’s well-being. Which product sells the most, which one is least liked by the customer, how much sales are being done per day and how much capital you generate per product, sales reports provide the answer. POS software makes sale reports just a click away and helps you decode your restaurant’s success or failure.
There are a number of Food Tech and Restaurant Tech Services products available in the market that provide a host of solutions for your restaurant, However, it is always advisable to use an integrated solution that includes all the features, instead of using different tools for different tasks,
Why spend a bomb on various seemingly-fancy-software that can be easily done with your POS software? However, make no mistakes; not all Point of Sale software comes equipped with easy API integrations. Try POSist for a complete restaurant management solution.
Find out how to choose the perfect POS for your restaurant here.